PPI Advice Ltd  –  Terms and Conditions

This document sets out the Terms and Conditions of our No Win – No Fee agreement. By signing this agreement, you are agreeing to our Terms and Conditions.

What PPI Advice Limited will do for you and not do for you 

In the course of providing claims management services we will take steps to establish if you and the respondent(s) have or had a relationship, obtain relevant information to investigate the merits of the claim(s) and, where merit is established, submit a claim to the respondent(s) on your behalf. We update you on the progress of the claim by email, telephone or post on a regular basis, at least every three months. We will not take your case to the courts although we will advise you if we believe that you should.

What we expect from you 

You should provide us with all documentation likely to be needed to pursue the claim(s), complete the necessary paperwork required and promptly communicate all relevant information to us throughout the claims process. To settle our fee within 14 days of you receiving the compensation payment. We reserve the right to take reasonable steps to recover a fee, including through the Claims Court and use of a Debt Collection Agency and other services. Costs associated with fee recovery will be added to our standard fee and interest may be added at 8% per annum or at any other Court Rates of Interest.

Our Fee 

Our fee is 15% plus Value Added Tax at the prevailing rate of the net compensation amount awarded, making a total of 18%. We do not charge a fee where no compensation is awarded. The examples shown below illustrate how variable our fee can be.


Compensation 15% Fee VAT Total Fee
£1000 £150 £30 £180
£3000 £450 £90 £540
£10000 £1500 £300 £1800


Cancelling this agreement 

You can cancel this agreement at any time within 14 days without giving any reason and without incurring any liability. You can communicate the cancellation by telephone, in writing, in person or you can use the cancellation form accompanying the Cooling-Off Notice. You can cancel this agreement after the first 14 days without incurring any costs but once an offer of compensation is made in accordance with FCA and FOS guidelines we reserve the right to charge our agreed fee for the work undertaken. We can cancel this agreement at any time and no fee will be payable for services undertaken on your behalf.

Redress Schemes

You do not need to use our services to lodge a complaint against the respondent(s). You can present the claim(s) for free either to the respondent(s) or, if the respondent rejects the claim, to the Financial Ombudsman Service. If you are a member of, or subject to, an alternative dispute resolution scheme (other than an ombudsman scheme), it is possible for you to present the claim yourself to the alternative dispute resolution scheme.

Complaints Procedure

We strive to ensure our clients have no cause for complaint in relation to the service we provide. You can raise a complaint to us by letter, e-mail, telephone or in person and we will acknowledge it within 5 days. Our address and telephone number are noted below. We will send you a final response within 8 weeks. If you remain dissatisfied, you can refer the complaint to

Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London E14 9SR

Email: ppi@financial-ombudsman.org.uk

Call: 0800 023 4 567

Website: www.financial-ombudsman.org.uk 

Data Protection

We process information in accordance with the General Data Protection Regulation 2018. We use personal details to assess your situation and conduct our services. We do not share client’s personal details with any firm or individual except that where it is necessary to do so in the course of providing our services. PPI Advice Ltd is registered with the Information Commissioners Office and our registration number is ZA028022 

Client Declaration 

I confirm I have read the Pre Contract Guide and these Terms and Conditions. I confirm acceptance of these Terms and Conditions including the Data Protection statement noted above.